We're pretty serious about keeping your info safe. Here's the straight talk on how we handle your data when you stay with us or browse our site.
Look, we get it - nobody really loves reading privacy policies. But this one's important, so we've tried to make it as painless as possible.
At Elunareth Spire Hotel, we're not just another corporate entity collecting data for the sake of it. When you book a suite with those incredible observatory views or dine at our rooftop lounge, we collect certain info to make your experience memorable. This policy explains what we collect, why we need it, and what we do (and don't do) with it.
By using our website or staying at our hotel, you're agreeing to this privacy policy. If something doesn't sit right with you, we'd love to hear about it - our contact info's at the bottom.
Here's the deal - we collect different types of info depending on how you interact with us:
Sometimes we get info from travel booking sites, partner services, or public databases. This helps us verify details and prevent fraud.
We're not collecting data just to have it sit in a database somewhere. Here's what we actually do with it:
Pretty obvious - we need your info to actually book your suite, handle payments, and send confirmations.
Remember your room preferences? That pillow arrangement you loved? We keep notes to make your next visit even better.
Booking confirmations, special offers (only if you want them), and important updates about your reservation.
Fraud prevention, security monitoring, and making sure everyone stays safe.
Sometimes we're required by law to keep certain records or share info with authorities.
Analytics help us understand what's working and what's not on our website.
We're not selling your data to random companies. But there are some situations where we share info:
Payment processors, email services, booking systems - these folks help us run the hotel. They only get what they need to do their job and are contractually bound to protect your info.
Sometimes we work with local tour operators, transportation services, or event planners. We'll only share your info if it's relevant to a service you've requested.
If we're legally required to share info (court orders, government requests, etc.), we'll do so. We'll push back if we think the request is unreasonable, though.
If we ever sell the hotel or merge with another company, your data would be part of that transfer. We'd make sure the new owners respect this privacy policy.
Security's a big deal to us. We've got multiple layers of protection in place:
All data transmitted to and from our site is encrypted using industry-standard SSL/TLS protocols.
Our servers are hosted in secure facilities with 24/7 monitoring and regular security audits.
Only authorized staff can access your personal data, and they're trained on privacy best practices.
Your data, your rules. Here's what you can do:
You can request a copy of all the personal info we have about you. We'll send it within 30 days.
If something's wrong or outdated, let us know and we'll fix it.
Want us to forget you? We can delete your info (though we might need to keep some for legal reasons).
Ask us to limit how we use your data in certain situations.
Get your data in a format you can use elsewhere.
Don't want us using your data for marketing? No problem - just opt out.